FAQs

What information do you need to produce a quote?

Please complete the contact information on the Contact page.   In addition, please provide any product requirements, specifications, CAD drawings, and/or preferred materials referencing your project as attachments to info@alambrarllc.com.

What is the pricing structure for project engagements?

Once we have the project requirements, we will create a quote that will outline the pricing structure for the project. The typically pricing structure is either a fixed price project or hourly rate.  An initial deposit of 50% upfront will be due prior to project initiation with remaining balance due at project completion.

What are your payment options?

We accept electronic funds transfer payments through PayPal Business and business checks. Purchase orders are accepted only with approved credit terms. For credit card payments, a 4% convenience fee will be added to the purchase total. 

What is your shipping policy?

Small items which can be shipped by UPS, FedEx or USPS will have the insured and tracked shipping costs included in the quote. The customer may, at their discretion, request shipment using their company shipping account with UPS, FedEx or similar carriers. In those instances, the shipment and any loss or shipping damage issues are the responsibility of the buyer once the item is delivered into the care of the shipper. Large items which require truck freight will be shipped FOB (Free on Board) from the Alambrar warehouse in Conyers, Georgia, USA. FOB shipments will be the responsibility of the buyer and their shipper once it leaves the control of Alambrar LLC. The buyer can request a truck freight quote from Alambrar LLC. If the shipping quote is accepted, Alambrar LLC will arrange for insured transport to the customer delivery location and will handle any loss or damage issues incurred during shipment. In all cases, delivery times are to be considered estimates only and are not guaranteed unless specifically agreed upon in writing as part of the product quote or shipping quote.

What is the projected time to completion?

A high-level estimate will for the projected timeline will be provided in the quote. This is only an estimate and is subject to material availability. Notice of any delay will be provided to Customer along with an update to the projected time to completion. All projects are completed on a first in, first out basis.

What is the return policy?

For custom projects, all products and services are not refundable.  For standard in-stock products, returns are accepted within 30 days of purchase.  Refunds do not include shipping costs to or from the customer. All returned items must be in new, unused condition, be accompanied by all original product packaging and accessories and have a Returned Material Authorization (RMA) number from Alambrar LLC. All authorized returns will incur a 30% re-stocking fee.

What is the product warranty? 

All products come with a 1-year limited warranty.  Within 1-year of purchase, if Customer reports a defect in material quality and/or workmanship, Alambrar will at their discretion repair or replace the defective part or assembly. The warranty does not cover damage from normal wear, misuse, abuse, or intentional or accidental damage. The warranty does not include shipping costs. Alambrar LLC will be the final arbiter of warranty claim validity. ALAMBRAR LLC SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE OR CONSEQUENTIAL DAMAGES, OR FOR ANY LOSS OF BUSINESS OR PROFITS ARISING FROM THESE PURCHASE TERMS AND CONDITIONS OR ANY GOODS. ALAMBRAR’s MAXIMUM AGGREGATE LIABILITY TO THE CUSTOMER FOR ANY CLAIM ARISING HEREUNDER SHALL NOT EXCEED AN AMOUNT EQUAL TO THE AMOUNTS PAID BY CUSTOMER TO ALAMBRAR FOR THE PRODUCTS AT ISSUE.

How long has Alambrar been in business? 

Building on his 35 years of engineering experience, Dan Brosnahan established Alambrar, LLC in 2016 with operations in Conyers, Georgia.